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Upgrade Policy
The following rules apply uniformly to End-Users and to any/all Remarketers, Resellers or Distributors.
- Upgrade when a new version is released within 60 days of your purchase date -- No Charge
- Upgrade from a "Current" Version due to a bug fix -- No Charge
- Any Other Upgrade -- a nominal charge applies, depending on the product. Check current shipping versions for costs involved with upgrades.
- "Bug Fix" Upgrades occur when a verified bug is reported to Triticom and is being experienced by a specific end-user. Outside of the standard 60-day warranty period, "Bug Fix" upgrades occur solely at the discretion of Triticom.
- At its option, Triticom may chose to upgrade all registered end-users of a particular product version known to contain a "Bug". Such an upgrade will be at no charge to the end-user.
- A "Current" Version is defined as one which has the same major version number or is no more than one major version number less than the product which is shipping on a given date.
- No discounts are applicable to purchased upgrades.
- For Upgrades to Triticom products: A valid product registration form must be on file with Triticom before a product upgrade will be shipped. A serial number must be supplied for all upgrades. All outstanding invoices must be paid before the upgrade is shipped.
- A Reseller, Remarketer. or Distributor may obtain an upgrade for an end-user by supplying proof of registration (i.e., referencing a registered serial number and the end-user name associated with that registration). The end-user may be charged whatever the market will bear for the upgrade.
- Upgrade costs include standard UPS Ground shipping costs within the U.S. Any further shipping costs are to be absorbed by the End-User, Reseller, Remarketer, or Distributor.
Copyright © Triticom, 1998-2002, all rights reserved.